Shipping policy

At MARC HOME APPLIANCES TRADING LLC, we aim to deliver your orders safely and on time. This Shipping Policy outlines how orders are processed, shipped, and delivered through www.marchome.ae.

Shipping Locations

  • We currently deliver within the United Arab Emirates (UAE) only.

  • International shipping is not available at this time.

Order Processing

  • Orders are processed within 1–2 working days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive an order confirmation once your order is successfully placed.

Delivery Timeframes

  • Standard delivery within the UAE typically takes 2–5 working days, depending on the delivery location.

  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout before payment.

  • Any promotional free-shipping offers will be subject to specific terms and conditions.

Delivery Attempts

  • Our courier partners will make up to two delivery attempts.

  • If delivery fails due to incorrect address or unavailability of the recipient, additional charges may apply.

Address Accuracy

  • Customers are responsible for providing accurate and complete shipping details.

  • MARC HOME APPLIANCES TRADING LLC is not responsible for delays or non-delivery caused by incorrect or incomplete address information.

Order Tracking

  • Once your order is dispatched, tracking details will be shared via email or SMS (where applicable).

  • Customers may track their shipment using the provided tracking information.

Damaged or Missing Items

  • If your order arrives damaged or with missing items, please notify us within 48 hours of delivery.

  • Clear photos or videos may be required for verification.

  • Verified cases will be resolved through replacement or refund as per our policy.

Force Majeure

  • We are not responsible for delivery delays caused by events beyond our control, including natural disasters, government restrictions, or courier service disruptions.

Contact Information

For any shipping-related questions or concerns, please contact us:

Email: info@marchome.ae
Phone: +971 4 257 2562
Address: Souk Al Kabeer, Al Ras Area, Deira, Dubai, United Arab Emirates