We deliver across the United Arab Emirates (UAE) and to all GCC countries: Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman. Delivery times and charges vary depending on your location.

Within the UAE, standard delivery typically takes 2–3 working days. For GCC countries, delivery usually takes 4–7 working days. Orders are processed within 1–2 working days after payment confirmation.

Within the UAE, a flat shipping fee of AED 20 applies, and shipping is FREE on orders above AED 500. For GCC countries, a flat shipping fee of AED 200 applies (free shipping does not apply to GCC orders). The exact charge is always shown at checkout before you pay.

We accept Cash on Delivery (COD), card payments via Stripe (including Apple Pay and Google Pay), and installment payments through Tabby. Cash on Delivery is available within the UAE at no extra charge—only the standard shipping fee applies.

Yes. You can split your purchase into interest-free installments using Tabby, available on all our products. Tabby is a third-party service, subject to its own terms and eligibility checks.

Yes. Once your order is dispatched, tracking details will be shared via email or SMS where applicable, so you can follow your shipment until it arrives.

Eligible items can be returned within 14 days of delivery (for both UAE and GCC orders), provided they are unused, unopened, and in their original packaging with the invoice. Return shipping is the customer's responsibility—AED 20 within the UAE and AED 200 for GCC countries—unless the return is due to our error or a defective product. Some items, such as cookware and bottles, are non-returnable once opened for hygiene reasons unless defective. Please see our Return & Refund Policy for full details.

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery. Clear photos or videos may be required for verification. Once confirmed, we'll arrange a replacement or refund and cover all return and re-delivery shipping costs at no charge to you.

Yes. If you ordered the wrong product and wish to exchange it, the return and re-delivery shipping costs are the customer's responsibility. If the exchange is due to our error or a defective product, we cover all shipping costs. Exchanges are subject to product availability.

Approved refunds are processed within 7–10 working days after inspection. You can choose to receive your refund either to your original payment method or as store credit. Cash on Delivery orders are also eligible, with refunds issued via bank transfer or store credit.

Yes. All MARC products are covered by a 6-month warranty against manufacturing defects under normal use. Damage from impact, misuse, or improper handling is not covered. The original invoice and packaging are required for any warranty claim.

Yes! You're welcome to visit us at Shop No 22, Abdulrahman Abdulrahim Abdulrahman Building, Souq Al Kabeer, Al Kabeer St, AL RAS Area, Deira, Dubai, UAE. Please check our working hours before visiting.

You can reach us by WhatsApp/mobile at +971 54 211 8146, by phone at +971 4 257 2562, or by email at info@marchome.ae. Our team is happy to help with any question.